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Contact us and complaints about the OJC

If  you wish to contact the Office for Judicial Complaints (OJC)

You can contact the office by post, Email, fax or by using our online complaint form. Contact details are as follows:

Address -  The Office for Judicial Complaints,
                 3rd Floor, 11 Tothill Street
                 London, SW1H 9LH

Email -      inbox@ojc.gsi.gov.uk

Enquiry line - 0203 334 0145

Fax -        0203 334 0031

Complaints about the OJC

The OJC seeks to provide both complainant and judicial office holder with a high standard of service throughout the investigation process. However, if you are dissatisfied with the level of service provided by the OJC, the following information gives details of how you may complain at the different stages of the complaints process. 

1. Once your complaint has been concluded by the OJC

If you are unhappy with the way in which your case has been handled once the OJC has finished considering your complaint, you may complain to the Judicial Appointment and Conduct Ombudsman.

The Ombudsman cannot comment on the final decision reached in any case  but he can consider all aspects of the process followed by the OJC including: delay, rudeness, bias, faulty procedures, offering misleading advice, refusal to answer questions and unfair treatment.
 
Complaints to the Ombudsman should be made within 28 days of the date that the OJC has notified you that it has finished dealing with your complaint. Exceptionally, the Ombudsman may investigate a complaint made outside this time if he considers it appropriate to do so. This is entirely at his discretion and you will need to give reasons why you believe this is the case.
 
Detailed information of how to complain to the Ombudsman can be found at:  http://www.judicialombudsman.gov.uk/
 
Or, you may contact the Ombudsman’s office at the following address:
Judicial Appointments & Conduct Ombudsman
9th Floor, The Tower
102 Petty France London
SW1H 9AJ

T - 020 3334 2900 F - 020 3334 2913 E - headofoffice@jaco.gsi.gov.uk
 
 
2. Your complaint is still being considered by the OJC; or your complaint does not relate to an existing or concluded complaint about a judicial office holder.
    

How to complain

If you are unhappy with any aspect of the service you are receiving whilst your complaint about a judicial office holder is still being considered by the OJC; or, your complaint does not relate to an existing or concluded judicial conduct complaint, please write in the first instance setting out your concerns to the Head of Casework.
 
The Head of Casework,
Office for Judicial Complaints,
3rd Floor, 11 Tothill Street
London, SW1H 9LH
T- 020 3334 0145, F-020 3334 0031

The Head of Casework will consider your concerns and reply within 15 working days of receipt of your letter addressing the points you have made and explaining any remedial action that is to be taken.

Review
If you are unhappy with the response from the Head of Casework, you may ask for your complaint to be reviewed by the Head of the Office for Judicial Complaints (the contact details for the Head of Office are the same as those for the Head of Casework).

Appeal
If you are still dissatisfied with the response you have received you may appeal to the Chief Executive of the Judicial Office. The Chief Executive will carry out a final review of your complaint about the OJC.
 
The Chief Executive
Judicial Office
9th Floor, Thomas More
Royal Courts of Justice
Strand
London WC2A 2LL